Joyana 9's Privacy Policy

1 What Data We Collect

Certain information is collected from you when you register or play on Joyana 9. This privacy policy clearly explains what data we collect and why.

In accordance with our privacy policy, Joyana 9 collects two types of data:

Information Provided Directly:

• Full name, email address, date of birth, and mobile number (collected at registration).
• National ID card or passport (required for KYC verification).
• Bank account or mobile banking details (required for deposits and withdrawals).
• Information you voluntarily share when contacting support.

Automatically Collected Information:

• IP address, device type, and operating system.
• Browser type and language settings.
• Pages visited, session duration, and click activity.
• Data obtained from cookies and tracking pixels.

2 How Your Information Is Used

Joyana 9 uses your information solely to improve platform services and fulfill legal obligations. The table below outlines the purposes for which your data is used:

Joyana 9 will not send you marketing messages without your explicit consent. You may unsubscribe from marketing emails at any time.

3 Cookie Policy

Cookies are used on the Joyana 9 website and app. Cookies are small text files stored on your device that help enhance your experience. We use the following types of cookies:

• Essential Cookies: To maintain login sessions and ensure security. The site cannot function properly without these.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand which sections of the site are most used and to improve our services.
• Marketing Cookies: To show relevant advertisements, only with your consent.

You can disable cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain platform features.

4 Who Your Information Is Shared With

Joyana 9 never sells your personal data. However, information may be shared with trusted third parties in certain specific circumstances:

• Payment Provider: For transaction processing (bKash, Nagad, Rocket, bank transfer).
• Identity Verification Provider: To complete the KYC process.
• Technology Partner: For server hosting and cloud services (they are not permitted to use your data for their own purposes).
• Law Enforcement Agencies: In cases of a court order or legal obligation.
• Responsible Gaming Organizations: To help prevent problem gaming.

5 How Long Your Information Is Retained

Joyana 9 does not retain your data beyond what is necessary. However, certain information must be kept for a specified period due to legal requirements:

• Account Information: For the duration of the active account and 5 years after closure.
• Transaction Records: 7 years, in accordance with financial regulations.
• KYC Documents: 5 years from the date of verification.
• Support Conversations: 2 years.
• Cookie & Browsing Data: Typically 90 days to 1 year.

Once the retention period expires, data is securely deleted or anonymized so that it can no longer be identified.

6 Your Rights

Under Joyana 9's privacy policy, you have the following rights over your personal data:

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data where no legal obligation requires its retention.
• Right to Data Portability: The ability to receive your personal data in a readily readable format.
• Right to Object to Processing: You may object to your data being used for specific purposes.
• Right to Opt Out of Marketing: You can opt out of marketing communications at any time.

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.

7 Security Measures

Joyana 9 employs industry-leading security technology to protect your data. The following measures are in place as part of our privacy policy:

• 256-bit SSL Encryption: All data transfers are secured.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & Intrusion Detection: To prevent unauthorized access.
• Regular Security Audits: Audited by third-party specialists.
• Employee Training: Only authorized employees are permitted to access your data.

8 Third-Party Services & Links

Joyana 9's platform integrates certain third-party services. This privacy policy applies only to Joyana 9's own services. Third-party services are governed by their own privacy policies.

• Payment gateways (bKash, Nagad, Rocket) operate under their own respective policies.
• Game providers comply with their own data protection regulations.
• Analytics tools process user data in an anonymized form.

Joyana 9 is not responsible for the privacy practices of third parties. We recommend reading the privacy policy of any third-party service before using it.

9 Protection of Minors

Joyana 9 is strictly for users aged 18 and above. In line with our privacy policy, we do not knowingly collect data from minors. Age is verified at registration, and additional documentation may be requested in cases of doubt.

10 Changes to the Privacy Policy

Joyana 9 may update this privacy policy as needed. For significant changes, notice will be sent to your registered email and posted on the platform. The date of the latest update will always be displayed at the top of this page.

Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy. We recommend checking this page regularly.

For any questions or feedback regarding this privacy policy, please get in touch with us: [email protected]